Frequently Asked Questions
How long do your fragrances last?
All our perfumes are Eau de Parfum (EDP), sourced from the Middle East. Middle Eastern EDPs typically have a higher concentration of perfume oils—between 15-30%, compared to 10-20% in many Western fragrances. This results in superior longevity and projection, often lasting up to twice as long. Our scents not only endure throughout the day but also offer a richer and more intense experience, making them a standout choice for anyone seeking quality and value.
What makes you different?
Here at Scentorium we strive to give you the best online fragrance shopping experience by conducting all of the research for you. Our experts carefully research, smell, and categorise each scent into specialised filters to guide you on your journey to discovering the perfect fragrance.
What are the Masculine Edge and Feminine Touch filter options?
We recognise that even unisex fragrances can sometimes lean toward a specific gender. To help you find the perfect scent, we’ve developed a specialised "Fragrance Focus" filter. This allows you to easily select unisex fragrances that lean either toward a masculine or feminine profile.
What are 'Inspired' fragrances?
These fragrances evoke the essence of well-known premium scents while offering their respective manufacturers’ unique interpretations. They are not ‘dupes’ or ‘clones.’ Every fragrance is distinct and independently formulated, ensuring it stands on its own. The phrase “For Fans Of” helps customers identify products they might enjoy based on their personal preferences. Please note that these ‘inspired’ fragrances ARE NOT affiliated with, endorsed by, or associated with any of the trademarked brands mentioned.
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless, including Shop Pay, Visa, Mastercard, Maestro, Apple Pay, Google Pay, and PayPal. If you have any questions about these payment options, please feel free to contact our customer support team.
Do you offer international shipping?
Presently we do not provide any international shipping options but this may change in the future. Keep an eye on our social media platforms for announcements.
What is your return policy?
We offer a 14-day return policy for unopened or damaged items. Please read our full policy here.
How should I store my fragrances?
To preserve the quality of your fragrances, store them in a cool, dry place away from direct sunlight and extreme temperatures. This will help maintain their scent and longevity.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order hasn’t already been processed.
How can I contact customer support?
You can reach our customer support team via our contact form for inquiries. We aim to respond to all enquiries within 24 hours.
